Gorilla Client
When you’re a freelancer and get a really big client, probably the first thing you do is cheer. Money! Lots of work! You can slack off marketing for awhile, wheeee!!!!!
If that client is now providing more than about 20% of your business, stop cheering right now and start panicking. No, seriously.
There’s an expression for this sort of client – the Gorilla Client. Sure, that big client seems great, and yes, big projects with lots of work/pay really are. But like having a big, powerful gorilla in your office, it can be a problem that becomes bigger and stronger than you are. Any problem with that client is now a potential threat to your entire business. You’ll find yourself structuring your business around the needs of that single client. You’ll find yourself tempted to leave off working for other clients and concentrate on that one[1]. Sure, you want to provide good service. Good service should be at the heart of your business. But you do not want to rise and fall at the whim of a single client.
So, why do we accept Gorilla Clients? It’s mostly laziness and greed, from what I can see. If you don’t love marketing (and plenty of freelance writers don’t), any excuse to be able to write and not market sounds like a lot of fun. If you’re getting plenty of work, it’s hard to be motivated to do something you don’t like.
A good way to avoid this is to budget your time carefully. Since you’re in charge of your work day, make sure you dedicate a certain percentage of that day to marketing no matter how busy you get. Yeah, I know. If you’re swamped with work from one client, it’s hard to make yourself go looking for more work. Suck it up and do it.
Remember that as a freelancer, you can choose how much work you’re willing to accept as well. How many hours a month are you willing to work? I go monthly rather than weekly, because there will be plenty of weeks that you’ll be hammer and tongs at a deadline for one particular client. That’s okay as long as you’ve got more work on deck, and are keeping up on your marketing. What you don’t want to do is let any one client suck up your professional time over a significant period of time.
|
Hours Per Month |
Hours Spent Marketing |
Housekeeping |
Time for Client Work |
Maximum Time Allowed Per Single Client Per Month |
|
120 |
24 |
12 |
84 |
16.8 |
|
140 |
28 |
14 |
98 |
19.6 |
|
160 |
32 |
16 |
112 |
22.4 |
|
200 |
40 |
20 |
140 |
28 |
I actually consider myself a client for purposes of time management. As a writer, there’s a certain amount of non-commercial “sharpening the saw” that’s necessary to stay fit, stay alert and stay skilled in my profession[2]. Now I don’t dedicate anywhere near to 20 hours a month on it, but I do make sure that I leave time to write, to work on projects with no direct result and to make sure that I’m exploring avenues that might be useful in the long run.
This article is meant for the one-man shop. If you’re finding that you need at least 40 hours a week specifically to spend on client work, chances are good that what you really need is at least a part-time admin assistant or sales person. If you’re in love with being a one-man shop, raise your rates. That’ll take care of the problem well enough and you’ll bring your time management back into balance.
[1] The Pareto Principle might be okay for really large firms, but isn’t an ideal strategy when you’re a small business servicing small businesses.
[2] This article leaps to mind. I don’t have a paying client for it at the moment.
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- Do You Recreate the Office When You’re Self-Employed
- Keeping Yourself Human
- Intelligent Goal Setting
- Social Networking Over the Decades
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